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Patient Access Liaison
2 months ago
We are seeking a highly skilled Patient Access Liaison to join our team at Nuvance Health. As a key member of our patient access team, you will play a critical role in facilitating patient flow through our system, ensuring a seamless and efficient experience for our patients.
Key Responsibilities- Greets patients and staff in a professional manner, checking them into the system and providing direction based on appointment location, financial clearance, and counseling status.
- Responds to telephone calls according to established customer service standards, providing requested information to callers and contributing to the reduction of abandoned call rates, call length, and average speed answered.
- Performs accurate searches and selections of patients within the hospital system, maintaining the integrity of the Electronic Master Patient Index (EMPI) and ensuring the accuracy of patient identification.
- Schedules appointments for services from patients directly or physician's offices, following designated protocols and clinical EMRs.
- Performs registration functions, entering accurate and complete demographic and financial information to aid in securing payment for services rendered.
- Verifies insurance eligibility and executes payor requirements as needed, including initiating eligibility transactions via the internet and contacting payors to obtain billing information and authorization.
- Provides estimates for services when appropriate, communicates with patients, and actively solicits patient liability.
- Enters testing orders in the appropriate system when necessary, requiring an understanding of coding, procedural protocols, and the charge description master.
- Obtains signatures for all required organization, state, and federal consents and notifications.
- Remains compliant, current, and knowledgeable with Department Policies and Procedures, fulfilling all compliance responsibilities related to the position, including HIPAA, EMTALA, and Patient Bill of Rights.
- Essential: High School Diploma with a minimum of 2 years of job-related experience or Associate degree with 6 months of job-related experience.
- Preferred: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.
- Basic MS Word and MS Excel skills, as well as customer service and organizational skills.
This is a full-time position with a standard 40-hour workweek, with working hours including weekends, evenings, overnights, and holidays. The work schedule is overnights, 10:00 PM - 8:30 AM, Tuesday through Friday, with one summer and one winter holiday.
