Customer Service Representative

3 weeks ago

Hamilton, Ohio, United States Anserve Full time
Job Title: Customer Care Specialist Overnight

At Anserve, we are seeking a highly skilled and dedicated Customer Care Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our clients, ensuring a positive and professional experience.

Job Summary:

The Customer Care Specialist will serve as the first point of contact for our clients, handling incoming calls, scheduling appointments, and providing comprehensive support. This is a full-time, overnight position, requiring a strong attention to detail, excellent communication skills, and the ability to work independently in a remote environment.

Key Responsibilities:
  • Answering calls and providing exceptional customer service, ensuring a positive and professional experience.
  • Scheduling appointments and maintaining proper procedures for every account, ensuring timely and accurate dispatching.
  • Providing comprehensive support to callers, understanding their needs, and answering their questions.
  • Directing callers' questions and complaints to the appropriate department or individual, ensuring swift resolution and overall customer satisfaction.
Requirements:
  • High School Diploma or GED required.
  • Prior call center experience preferred, but not required.
  • Excellent communication skills, including active listening and problem-solving.
  • Ability to work independently in a remote environment with high dependability.
  • Continuous learning and enthusiasm for self-improvement.
What We Offer:
  • Competitive hourly rate of $15.50.
  • 401k with up to 4% Employer match.
  • Health Premium covered generously.
  • Dental, Vision, Accident, Critical Illness.
  • Generous PTO package.
  • Tuition Reimbursement.
  • Referral Bonus.
  • Professional Training Environment.
  • Work with an Award-Winning Team.
  • Flexible Working Conditions.
  • A Family-Owned Company.
  • Advancement Opportunities.
  • Manager Development Programs.
  • Monthly Rewards/ Incentives.
  • Biannual Industry Rewards.
Computer Requirements:

Must have your own PC/Laptop (Windows 10 or 11) with at least 8GB of RAM storage, wired USB headset, webcam, and high-speed internet access.

Working Conditions:

This is a full-time, overnight position, requiring a strong attention to detail, excellent communication skills, and the ability to work independently in a remote environment.

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

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