Customer Service Representative

7 days ago


Muscatine, United States Kent Pet Group, Inc. Full time
Job Summary

We are seeking a highly detail-oriented and organized Customer Service Specialist to join our team at Kent Pet Group, Inc. This critical role requires a strong understanding of customer needs and a passion for delivering exceptional service.

Key Responsibilities
  • Process customer orders in a timely and accurate manner
  • Provide exceptional customer service via phone, email, and in-person interactions
  • Collaborate with internal teams to resolve customer concerns and issues
  • Manage customer relationships and build strong partnerships
  • Stay up-to-date on product knowledge and industry trends
Requirements
  • 2+ years of experience in a customer-facing role
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office and Excel
  • High school diploma or equivalent required; associate's degree preferred
Preferred Qualifications
  • Experience in sales administration, customer relations, or accounting
  • Knowledge of Microsoft Dynamics AX
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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