Business Solutions Expert

4 weeks ago

Smithfield, Rhode Island, United States Fidelity TalentSource LLC Full time

Job Description:

We are seeking a highly motivated Business Solutions Expert to join our Customer Solutions Chapter. In this role, you will work within the Fidelity Workplace Investing Agile Model, utilizing your strong analytical and problem-solving skills to elicit and capture story acceptance criteria, develop and implement business acceptance test plans, and implement solutions to address business needs of medium to high complexity.

The Role

As a Business Solutions Expert, you will be a key member of a squad within Workplace Investing, working closely with a team of cross-functional, multi-disciplinary, and dedicated squad members responsible for delivering specific business goals.

The Expertise and Skills You Bring

  • Basic knowledge (3+ years) of business analyst techniques such as benchmarking, business rules analysis, risk analysis, user stories, user acceptance testing, and product documentation.
  • Experience with Jira, Confluence, Mural, or similar Agile backlog management tools preferred.
  • Good understanding of MS Office Suite: Word, Excel, Visio, PowerPoint, and Outlook.
  • Bachelor's degree preferred.
  • CSM/CSPO Certification desirable.
  • Strong verbal communication skills and ability to effectively facilitate successful client meetings or workshops.
  • Proven leadership and time management skills to ensure that work is completed on time.
  • Strong writing skills as demonstrated in clear, concise, well-organized user documentation to maintain standards and procedures.
  • Problem-solving skills with the keen ability to assimilate new information, draw conclusions, and communicate ideas.
  • Ability to keep up to date on agile standard methodologies and trends.
  • Positive demeanor and flexible, with the ability to adapt to the changing needs of the squad.

The Value You Deliver

  • Initiate and lead discovery for Feature/Epic Definition and Key Decision Partners with Squad Leader and Scrum Master to prioritize Epics.
  • Ensure Epic/Story artifacts (i.e., use cases and supporting documentation) are updated and available for story execution.
  • Write stories and facilitate story grooming/refinement sessions to ensure they meet the Definition of Ready.
  • Collaborate with key Business, IT, Legal, Compliance, and Risk partners to define product features and monitor trends.
  • Establish client meetings to include demos of sprint deliverables and impact analysis results (User Experience Design, Legal, Outside business groups).
  • Engage in organizational readiness activities through the lifecycle of the project to proactively mitigate risks related to product delivery.
  • Communicate issues and client feedback to the Squad Leader in a clear, concise, and timely manner.
  • Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews, and Retrospectives.
  • Provide constructive feedback for future process improvements.
  • Identify business requirements, document improvement opportunities, share with Scrum Team, and at BA Forums.
  • Collaborate strategically with the QA team on QA test plan reviews and provides assistance and mentorship to QA with story requirements/acceptance criteria clarifications.
  • Perform End-to-End Business Acceptance Testing in Acceptance Region and ensure the traceability of test cases.
  • Assist in readiness and deployment activities for each release.

Certifications:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts people's lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined. Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations, and regulatory review, employment, education, and credit review (role-dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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