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Automobile Sales and Service Specialist
1 month ago
Sam's Club is a leading retailer that offers a wide range of products and services to its members. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.
Job Summary
We are seeking an Automobile Center Store Associate to join our team at our Eagan, MN location. This role will be responsible for providing safe and efficient service in both the sales and service areas of the department, working collaboratively with other associates to ensure the club meets the member's expectations.
Responsibilities
- Be a Team Member: Collaborate with team members to fulfill sales and service requests, educating other associates on tools, tasks, resources, and mentor new technicians; communicate and develop interpersonal skills for providing safe and efficient customer service.
- Be an Expert: Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality; demonstrate knowledge of Point of Sale systems, phone, and in-person selling techniques.
- Be a Techie: Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training; adapt to new tools and encourage others to use them.
- Be an Owner: Communicate equipment, tools, and supplies needs to TBC Lead; track and monitor returns and special orders; operate cash registers; process transactions; work hands-on in the physical area; maintain accurate inventory, audit, safety, and compliance standards; report TBC complaints, safety hazards, and problems with products, services, and work areas; complete paperwork, logs, and other required documentation; ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures; identify member needs; assist members with purchasing decisions; and resolve issues and concerns.
- Be a Talent Ambassador: Be a brand advocate by valuing the member's experience in the TBC area and modeling high-quality service and products; develop, influence, and inspire others for working in a style that is respectful, supportive, and team-oriented; understand roadblocks and assist in training team members.
- Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; use the Open Door Policy; and apply these in executing business processes and practices.
- Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co-workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; determine and recommend ways to address improvement opportunities; and adapt to and learn from change, difficulties, and feedback.
Benefits
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Benefits include medical, vision, and dental coverage; 401(k); stock purchase; and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Other Opportunities
Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Estimated Salary Range
The hourly wage range for this position is $22.00 to $28.50.
