Housekeeping Operations Manager
7 days ago
Overview
The Housekeeping Operations Manager plays a pivotal role in ensuring the highest standards of cleanliness and guest satisfaction at Gaylord Hotels. This position requires a seasoned professional with expertise in managing housekeeping functions, staff, and operations to deliver exceptional results.
About Us
Gaylord Hotels is a leading provider of meetings and experiences that bring people together in extraordinary ways. Our brand is built on delivering environments, services, and programming that foster meaningful connections and unforgettable memories.
Salary Range
$132,000 - $168,000 per year, commensurate with experience and qualifications.
About the Job
We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Gaylord Pacific Resort & Convention Center in Chula Vista, California. As a key member of our management team, you will be responsible for overseeing all aspects of housekeeping operations, including supervising staff, managing budgets, and maintaining high standards of cleanliness and guest satisfaction.
Responsibilities
Some of your key responsibilities will include:
- Maintaining strong working relationships with Front Office teams to ensure seamless communication and operational efficiency.
- Managing housekeeping staff to ensure that guestrooms, public spaces, and employee areas are clean and well-maintained according to operating standards.
- Conducting regular inspections to identify areas for improvement and implementing corrective actions.
- Supervising the budgeting and ordering of guestroom and cleaning supplies.
- Developing and implementing strategies to improve guest satisfaction and maintain high standards of cleanliness.
Requirements
To be successful in this role, you will need:
- A minimum of 2 years' experience in housekeeping or a related field.
- High school diploma or equivalent required; 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred.
- Excellent leadership and communication skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.
- Strong attention to detail and commitment to quality and customer satisfaction.
Benefits
We offer a comprehensive benefits package, including:
- Competitive salary range of $132,000 - $168,000 per year.
- Bonus program.
- Comprehensive health care benefits.
- 401(k) plan with up to 5% company match.
- Employee stock purchase plan at 15% discount.
- Accrued paid time off (including sick leave where applicable).
- Life insurance.
- Group disability insurance.
- Travel discounts.
- Adoption assistance.
- Paid parental leave.
- Health savings account (except for positions based out of or performed in Hawaii).
- Flexible spending accounts.
- Tuition assistance.
- Pre-tax commuter benefits.
- Other life and work wellness benefits.
Culture and Values
We believe in fostering a culture of inclusivity, respect, and open communication. Our values include:
- Diversity and inclusion.
- Integrity and ethics.
- Customer focus.
- Innovation and creativity.
- Collaboration and teamwork.
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