Fitness Operations Manager

6 days ago


Chula Vista, California, United States Chuze Fitness Full time

We are seeking a highly motivated and organized individual to join our team as a Shift Lead I. This role plays a pivotal part in supporting our Team Members and ensuring a vibrant, professional, and efficient work environment.

Job Overview

As a Chuze Fitness Shift Lead 1, you will be responsible for setting the standard for excellence and enhancing the member experience. Your key responsibilities will include:

  • Welcoming and interacting with all members, maintaining Chuze standards in customer service.
  • Completing daily cleaning tasks and ensuring gym presentation is always exceptionally clean.
  • Assisting in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies if applicable.
  • Training front desk employees and maintaining knowledge of best practices and policies.
  • Supporting running daily shift operations, such as breaking employees for lunches, delegating cleaning responsibilities, and successfully completing opening and closing responsibilities.
  • Troubleshooting member inquiries and partnering with management for escalated concerns.
  • Assisting in administrative tasks like member management software reports, inventory counts, and managing club email.
Requirements

To succeed in this role, you will need:

  • Previous experience running shifts or leading a team.
  • At least one year of customer service experience.
  • Ability to work varied hours regularly, including weekends, opening and closing shifts.
  • Excellent communication skills in person and over the phone.
  • Ability to multi-task and handle shifting priorities.
  • Attention to detail.
  • Teamwork-based work style.
  • Physical requirements:
    • Able to read, write, and speak clearly in English.
    • Touring the gym: walking and climbing stairs.
    • Bending, kneeling, and repetitive arm movement.
    • Standing for long periods.
    • Computer operations.
    • Ability to lift at least 50lbs.
Compensation

The estimated annual salary for this position is between $37,388 and $43,432, depending on location and experience.

About Us

Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.



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