Fitness Operations Manager
6 days ago
We are seeking a highly motivated and organized individual to join our team as a Shift Lead I. This role plays a pivotal part in supporting our Team Members and ensuring a vibrant, professional, and efficient work environment.
Job OverviewAs a Chuze Fitness Shift Lead 1, you will be responsible for setting the standard for excellence and enhancing the member experience. Your key responsibilities will include:
- Welcoming and interacting with all members, maintaining Chuze standards in customer service.
- Completing daily cleaning tasks and ensuring gym presentation is always exceptionally clean.
- Assisting in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies if applicable.
- Training front desk employees and maintaining knowledge of best practices and policies.
- Supporting running daily shift operations, such as breaking employees for lunches, delegating cleaning responsibilities, and successfully completing opening and closing responsibilities.
- Troubleshooting member inquiries and partnering with management for escalated concerns.
- Assisting in administrative tasks like member management software reports, inventory counts, and managing club email.
To succeed in this role, you will need:
- Previous experience running shifts or leading a team.
- At least one year of customer service experience.
- Ability to work varied hours regularly, including weekends, opening and closing shifts.
- Excellent communication skills in person and over the phone.
- Ability to multi-task and handle shifting priorities.
- Attention to detail.
- Teamwork-based work style.
- Physical requirements:
- Able to read, write, and speak clearly in English.
- Touring the gym: walking and climbing stairs.
- Bending, kneeling, and repetitive arm movement.
- Standing for long periods.
- Computer operations.
- Ability to lift at least 50lbs.
The estimated annual salary for this position is between $37,388 and $43,432, depending on location and experience.
About UsChuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.
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