Lottery Field Service Technician I

4 weeks ago

Michigan, United States IGT Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Technician to join our team at IGT. As a Field Service Technician, you will be responsible for maintaining and servicing IGT equipment at Retailer locations, responding to dispatches, and delivering supplies and equipment to ensure seamless lottery operations.

Key Responsibilities
  • Transport, install, and maintain IGT equipment, replacement parts, tools, and other equipment in a structured and organized manner.
  • Attend driver training and follow IGT vehicle policy regarding the use and maintenance of company vehicles.
  • Maintain equipment to promote continuous operation of IGT equipment.
  • Troubleshoot and restore malfunctioning equipment to working order in the field.
  • Communicate effectively with Dispatchers, accurately reporting activity, arrival and departure times, and problems and resolutions of failures.
  • Deliver marketing supplies and consumable parts, tracking inventory of these items.
  • Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly.
  • Complete basic forms for reporting activities, equipment problems, and recommendations for improvements to procedures.
What We Offer

As an IGT employee, you will receive a range of benefits, including:

  • Company vehicle for work use only (Field Services only, depending on location).
  • Medical benefits on day one of being an IGT employee.
  • 12 paid holidays plus two floating holidays per year.
  • Three weeks of paid vacation per year, prorated first-year.
  • 401K with employer match and 100% vested on day one.
  • Company-paid parental leave, life insurance, short-term disability, and long-term disability.
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement.
Requirements
  • High school degree or GED equivalent required.
  • 1 or more years of experience in a customer service related position.
  • 1 or more years of experience in technical repairs.
  • Must possess a valid driver's license, have a good driving record, and demonstrate the ability to correctly perceive colors.
  • Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance, sit and drive for prolonged periods, and work with moving parts and electrical current.

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