Field Service Engineer

4 months ago

Michigan City, United States Hitachi Global Air Power Full time

The Company


We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.


From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.


We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 58 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.


Join us in building a future where your work has an impact. At Hitachi Global Air Power, you’ll be part of a global network that’s shaping the future of industrial power.


Summary of the position:


Answer technical questions about Hitachi Global Air Power Rental & Infrastructure /OEM products from customers. Responsible for answering technical questions about Hitachi Global Air Power products including installations, maintenance, repairs, and troubleshooting. Work with various departments at Hitachi Global Air Power to address concerns and conduct service from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support Hitachi Global Air Power Training Department for customers, distributors, and employees. Increase brand strength through relationship development and effective service to customers. Position reports directly to the Director of Service Operations – Portables.


This position is located on-site in Michigan City, Indiana.


Duties and responsibilities:

  • Provide technical assistance related to Hitachi Global Air Power R&I/OEM products via phone and email queues.
  • Travel to field-based jobsites to troubleshoot and assist in repair of Hitachi Global Air Power R&I/OEM systems.
  • Follow standard work for pre- and post-service preparation (submit expense reports, develop service reports, make travel arrangements).
  • Follow all Environmental Health and Safety policies and procedures.
  • Communicate distributor feedback to Hitachi Global Air Power management as VOC.
  • Drive field concerns to closure in a timely manner.
  • Support goal of service within the Service Department of 95%.
  • Assist in writing technical service bulletins.
  • Review technical manuals for accuracy and completeness.
  • Participate in new product development to provide prospective from the service point of view.
  • Participate in warranty reduction efforts by looking at service trends, analyzing failure modes, and providing feedback.
  • Up to 75% overnight travel. U.S and Canada travel


Qualifications:


Education:

  • Associates degree a plus.
  • Technical Trade School a plus.


Professional experience:

  • 5+ years of technical troubleshooting of Diesel Driven/OEM Compressor experience.
  • Experience troubleshooting and repairing electrical systems and electric driven equipment.
  • Demonstrated success in technical training of compressed air systems.
  • Experience with industrial product manufacturing and engineering processes.
  • Strong verbal and written communication skills.
  • Must be able to engage and communicate effectively with all levels of the organization.
  • Strong grasp of Microsoft office required.
  • Ability to read and understand schematics.
  • Ability to work independently or on a team.


Key behaviors:

  • On time to all meetings/appointments/and scheduled engagements.
  • Diligent to work habits.
  • Dedicated to completion of responsibilities.
  • Willing to accept responsibilities within a team environment.


Direct reports:

  • N/A




The successful candidate is responsible for complying with Hitachi Global Air Power Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety policies and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.


This job description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.


Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

  • Field Service Engineer

    3 days ago

    Michigan City, United States Hitachi Full time

    Location: Michigan City, Indiana, United States Job ID: R0058164 Date Posted: 2024-07-26 Company Name: HITACHI GLOBAL AIR POWER US, LLC Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No Job Description: Job title: Field Service Engineer Reports to: Technical Service Supervisor C&I Division Summary of the position: Answer...

  • Field Services Engineer

    4 weeks ago

    Michigan, United States Tanner Ryan Full time

    Exciting New Opportunity as a Field Service Engineer with a Worldwide Leader in the Medical / Bioscience Industry! * Potential Candidates must live within 50 miles of the locations below. Location: Grand Rapids, Kalamazoo, Michigan, OR South Bend, Indiana. My client seeks a dynamic FSE to join their team and service cutting-edge medical equipment in a...

  • Field Services Engineer

    2 weeks ago

    Michigan, United States Tanner Ryan Full time

    Exciting New Opportunity as a Field Service Engineer with a Worldwide Leader in the Medical / Bioscience Industry! * Potential Candidates must live within 50 miles of the locations below. Location: Grand Rapids, Kalamazoo, Michigan, OR South Bend, Indiana. My client seeks a dynamic FSE to join their team and service cutting-edge medical equipment in a...

  • Field Services Engineer

    4 weeks ago

    Michigan, United States FAvor Partners Full time

    In effort to offer excellent service to customers and keeping up with demand for post sales equipment maintenance and service issues, we are hiring additional FIELD SERVICE ENGINEER.This is an excellent opportunity to join a small agile team of professionals that care and have fun while working hard. They are experts in metal manufacturing production...

  • Field Services Engineer

    2 weeks ago

    Michigan, United States Fusion Coolant Systems Full time

    Job Overview: We are seeking a versatile and skilled CO2 Product and Installation Support Engineer to join our team. In this role, you will be responsible for applying electrical and mechanical support to improve our CO2 systems products, install them, and maintain uptime. The ideal candidate will have a strong background in mechanical installation,...

  • Field Services Engineer

    2 weeks ago

    Michigan, United States Fusion Coolant Systems Full time

    Job Overview: We are seeking a versatile and skilled CO2 Product and Installation Support Engineer to join our team. In this role, you will be responsible for applying electrical and mechanical support to improve our CO2 systems products, install them, and maintain uptime. The ideal candidate will have a strong background in mechanical installation,...

  • Substation Field Engineer

    2 days ago

    michigan, United States BCP Engineers & Consultants Full time

    About the Role:This is an exciting opportunity for a skilled Transmission and Distribution professional to join our team as a Substation Field Engineer. As a key member of our team, you will provide technical support and engineering services during the construction, testing, and commissioning of substation equipment.Key Responsibilities:Lead on-site teams...

  • Field Service Engineer II

    4 days ago

    Michigan Center, United States AbD Serotec Full time

    Bio-Rad is seeking a Field Service Engineer who will perform repairs, upgrades, and preventive maintenance on our Life Science instruments for customers within hospitals and laboratories based out of the Greater Detroit Metro region. As a Field Service Engineer, you may be asked to travel on short notice to help other team members within the surrounding...

  • Field Service Engineer II

    3 days ago

    Michigan Center, United States Bio-Rad Laboratories Full time

    Overview Bio-Rad is seeking a Field Service Engineer who will perform repairs, upgrades, and preventive maintenance on our Life Science instruments for customers within hospitals and laboratories based out of the Greater Detroit Metro region. As a Field Service Engineer, you may be asked to travel on short notice to help other team members within the...

  • Tanner Ryan | Field Services Engineer

    4 weeks ago

    michigan, United States Tanner Ryan Full time

    Exciting New Opportunity as a Field Service Engineer with a Worldwide Leader in the Medical / Bioscience Industry! * Potential Candidates must live within 50 miles of the locations below. Location: Grand Rapids, Kalamazoo, Michigan, OR South Bend, Indiana. My client seeks a dynamic FSE to join their team and service cutting-edge medical equipment in a...

  • Field Service Engineer

    3 days ago

    Kansas City, United States Synerfac Full time

    Position: Field Service Engineer Location: Union, MO area Industry leading manufacturing company is seeking a Field Service Engineer to join their growing team! In this role you will be responsible for providing installation and system startup support of food processing equipment. Job Requirements - 3 years plus experience in Field Service - Experience in...

  • Field Service Engineer

    5 months ago

    South West City, United States gpac Full time

    Job Description Field Service Engineer We are seeking a dedicated Field Service Engineer to join our team. In this role, you will provide maintenance, repair, and installation assistance for CNC machine tools, both on location and via telephone. Your technical expertise and excellent customer service skills will ensure our clients receive top-notch support...

  • Field Service Engineer, MALDI Biotyper-MI

    2 weeks ago

    Michigan, United States Bruker Daltonics Full time

    Job FunctionService & SupportOverviewAs one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing...

  • Field Service Engineer, MALDI Biotyper-MI

    2 weeks ago

    Michigan, United States Bruker Daltonics Full time

    Job FunctionService & SupportOverviewAs one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing...

  • Field Service Engineer

    1 month ago

    Bay City, United States W3Global Inc. Full time

    Job DescriptionJob DescriptionJob Description:The Field Service Engineer will spend approximately half of the year travelling to supervise the field team during the installation of orders for our customers. While travelling, it will be expected to work overtime to complete the installation in the time frame given. The time in office will consist of...

  • Field Service Operations

    3 days ago

    Texas City, United States MAN Energy Solutions USA, Inc. Full time

    MAN Energy Solutions enables its customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systemic level. Leading the way in advanced engineering for more than 250 years, we provide a unique...

  • Field Service Engineer

    3 weeks ago

    Garden City, Michigan, United States Shannon & Wilson Full time

    **About Shannon & Wilson:**We are a consulting firm headquartered in Seattle, Washington. Our commitment to technical excellence and high-quality service drives our provision of integrated geotechnical engineering, environmental, and natural resource services worldwide.Job Overview:This is an exciting opportunity for a highly skilled Field Service Engineer...

  • Fusion Coolant Systems | Field Services Engineer

    2 weeks ago

    michigan, United States Fusion Coolant Systems Full time

    Job Overview: We are seeking a versatile and skilled CO2 Product and Installation Support Engineer to join our team. In this role, you will be responsible for applying electrical and mechanical support to improve our CO2 systems products, install them, and maintain uptime. The ideal candidate will have a strong background in mechanical installation,...

  • Field Service Engineer

    4 days ago

    Texas City, United States Illumina Full time

    What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and...

  • Field Service Technician

    4 weeks ago

    Michigan, United States RMS Energy Co, LLC Full time

    RMS Energy Co., LLC is a nationwide provider of turn-key services to the power industry. From routine maintenance, inspection, and repairs to equipment design, engineering, and installation, RMS Energy offers a variety of solutions to fit the power-related needs of our customers. For more information about RMS Energy, please visit www.rmsenergy.com.To help...