IT Support Specialist
1 week ago
About the Role:
We are seeking a highly skilled and experienced IT technician to join our team as an East Coast IT Technician. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients across the East Coast.
Key Responsibilities:
- Provide remote and on-site technical support to our clients, including setup, troubleshooting, and maintenance of their IT systems.
- Work closely with our management team to ensure timely resolution of technical issues and proactive maintenance of our clients' IT infrastructure.
- Collaborate with internal teams to resolve complex technical problems and implement new technologies.
- Develop and maintain knowledge base articles to provide technical direction and troubleshooting guides for our team.
Requirements:
- Minimum 2 years of experience in IT support, preferably in a remote or semi-remote environment.
- Strong understanding of networking fundamentals and Windows operating systems (2012, 2016, 2019, and 2022 installations).
- Excellent verbal and written communication skills, with the ability to work effectively with customers and colleagues.
- Ability to work independently and as part of a team, with minimal supervision.
- Associates degree, CCNA, CCENT, MCSE, CompTIA Security+, CompTIA Network+, or similar certifications.
What We Offer:
- A competitive salary range of $60,000 - $80,000 per year, based on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work with a dynamic and growing company that values innovation and customer satisfaction.
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