Accounts Receivable Specialist
2 weeks ago
About ConferenceDirect LLC
ConferenceDirect LLC is a leading event management and hospitality services firm dedicated to delivering exceptional results for our clients. With over 25 years of experience, we have established ourselves as a trusted partner in the industry.
Job Summary:
This role will serve as the primary point of contact between ConferenceDirect's associates, hotel partners, accounting, and vendors. The successful candidate will be responsible for conducting proactive collections, researching and resolving payment issues, and ensuring the company maintains its high standards of quality service.
Key Responsibilities:
- Manage assigned invoices for collection, including delinquency payments exceeding 40 days.
- Facilitate account resolution through phone and email, accurately documenting actions within the CRM platform while meeting company performance and productivity requirements.
- Correspond with vendors and associates within established SOP guidelines to ensure timely collection of outstanding invoices.
- Reconcile payment discrepancies between pickup and paid amounts.
- Arbitrate disputed pickups between hotel and associates.
- Research unknown payments.
- Enhance department and organization reputation by resolving escalated AR requests.
Requirements:
- 2+ years of experience in accounting, sales, or ERP systems.
- Hotel experience is preferred.
Key Skills:
- Strong written and verbal communication skills.
- Ability to make a minimum of 50+ daily calls on outstanding payments.
- Service-oriented and positive attitude.
- Able to apply excellent business acumen and collaborative skills when resolving problems.
- High attention to detail.
- Strong ethical standards and a high degree of integrity.
- Willing to adapt quickly to change.
- Proficient in Microsoft Office Suite, NetSuite, or other accounting software.
Equal Opportunity & Americans with Disabilities Act:
ConferenceDirect LLC is an equal opportunity employer and complies with the Americans with Disabilities Act. We are committed to providing a workplace free from unlawful discrimination and harassment and to accommodating individuals with disabilities as required by law.
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