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Underwriting Operations Manager
2 months ago
Ascot Group is seeking an experienced Underwriting Operations Manager to oversee the implementation of operational strategies and manage daily underwriting operations that support the company's growth and success.
Key Responsibilities- Lead a team of underwriting operations specialists, including direct reports and indirect team members, across multiple business units.
- Recruit, hire, and onboard technical staff to support Ascot's operational needs.
- Manage day-to-day back office operational activities, including clearance, binders, policies, endorsements, cancellations, renewals, non-renewals, and reinstatements.
- Monitor team quality, productivity, and service levels to ensure adherence to service level agreements.
- Optimize staff utilization, capacity, and capabilities to avoid disruptions in underwriting operations.
- Identify and implement process improvements to enhance operational efficiency, savings, and quality.
- Provide strategic guidance and technical support for solutions to operational issues.
- Collaborate with underwriting leadership to align operational support with their needs and enhance service efficiency.
- Maintain business relationships with carriers and brokers, ensuring timely and accurate external reporting.
- Partner with the Systems team to implement process and technology solutions to improve operational efficiency.
- Develop and maintain effective relationships with internal resources to coordinate delivery services to clients and provide ad hoc support.
- Bachelor's Degree or equivalent work experience.
- 7-10 years of specialty insurance experience.
- At least 5 years of experience in an operational leadership role.
- Experience in underwriting data analysis, activity monitoring, and reporting.
- Preferred background in change and process management.
- Proven expertise with underwriting core systems, including Salesforce, IMS, and ODEN Policy Terminator.
- Highly collaborative, with strong communication skills across all organizational levels.
- Strategic thinker with a proven ability to manage detailed tasks effectively.
- Excellent organizational and project management skills, with the ability to balance and prioritize competing projects and deliverables.
- Must be able to thrive in a dynamic, deadline-driven corporate setting.
- Proficient in Microsoft Office.
The annualized base pay range for this role is: New York - $125,000 - $150,000.
BenefitsAscot Group provides a competitive benefits package, including health and welfare benefits, leave benefits, and retirement benefits.