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Winter Sports Technical Services Associate

2 months ago

Boulder, Colorado, United States HEAD USA Full time
Job Summary

We are seeking a highly skilled and experienced Winter Sports Technical Services Associate to join our team at HEAD USA. As a key member of our Winter Sports sales and marketing team, you will be responsible for managing our Boulder workshop and internal test fleet, as well as assisting with equipment orders and technical support for our athletes, VIPs, and team members.

Key Responsibilities
  • Manage HEAD's demo fleet and internal inventory, ensuring that all equipment is in pristine condition and ready for use.
  • Provide world-class service to our U.S. account base, sales team, athletes, VIPs, and influencers, including answering technical questions about HEAD and Tyrolia winter sports products.
  • Enter and/or track equipment orders for HEAD athletes, VIPs, and team members, ensuring timely and accurate delivery.
  • Assist with packing and shipping HEAD's displays, samples, demos, and other materials for industry events and trade shows.
  • Manage SWAG and POS shipments from Boulder office, ensuring timely and accurate delivery.
  • Assist with promotional event requests and item fulfillment, including coordinating with strategic partners to maximize brand and product exposure.
  • Build and maintain strong industry relationships, including with retailers, resorts, and consumers.
Requirements
  • Bachelor's degree or equivalent work experience.
  • Strong understanding of business and marketing principles.
  • High-level ski/snowboard workshop management skills, including experience with ski tuning and boot fitting.
  • Professional ski tuning and boot fitting experience, with ability to operate a ski tuning robot and boot fitting tools.
  • Strong skiing and/or snowboarding ability (e.g. PSIA Level 6 or above).
  • Expert-level retail snow sports industry knowledge.
  • PC literate with skills in Windows and Microsoft Office software.
  • Organization, high-level attention to detail, accuracy, professionalism, and positive attitude.
  • Ability to lift and move items up to 50+ pounds.
  • Ability/Willingness to travel up to 10% of the time.
  • Safe driving record.
  • Ability to drive a large truck and/or van.
  • Excellent time management and interpersonal skills.
What We Offer

HEAD USA offers a dynamic and fast-paced work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed, and we offer a competitive compensation and benefits package.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.