Library Senior Information Assistant

3 weeks ago


Hastings, Minnesota, United States Dakota County Full time
{"title": "Job Description", "content": "Job Summary

The Library Senior Information Assistant will provide exceptional customer service to the community while assisting the public in the use of the Library. This includes managing customer accounts, retrieving library materials, checking items in and out, offering assistance and instruction on equipment and technology, and managing workflow to accomplish duties in an efficient and responsive manner.

Key Responsibilities
  1. Provide public service duties, including answering questions from the public, explaining Library policies and procedures, and assisting customers in managing their Library accounts.
  2. Facilitate the movement of materials, including unpacking and sorting delivery, unloading book return bins, searching the collection for requested materials, and processing accordingly.
  3. Work on specialized tasks, including processing new materials, replacing barcodes and security tags on existing materials, assisting with library displays, and promoting the collection.
  4. Attend training sessions as approved or assigned by the supervisor.
  5. Participate on County and Library committees.
Requirements
  • Knowledge of email, word processing programs, and other software used in the Library.
  • Knowledge of basic math.
  • Strong interpersonal, oral, and written communication skills.
  • Strong customer experience/engagement skills.
  • Ability to demonstrate creativity, flexibility, and initiative in accommodating customer and staff needs.
  • Ability to adapt to a rapidly changing work environment.
  • Ability to meet deadlines.
  • Ability to complete detailed work accurately and efficiently.
  • Ability to operate personal computers and other office equipment.
  • Ability to alphabetize and file.
  • Ability to push/pull heavy book carts and lift/move boxes.
  • Ability to provide explanation and instruction on library equipment and technology.
  • Ability to work with diverse customers from numerous cultural backgrounds.
  • Willingness to maintain flexibility in schedule and assignments.
  • Ability to apply Dakota County Library values of diversity, equity, and inclusion to the work of this role.
Work Environment

Work is performed within a County library system. Operation of office equipment such as personal computers, telephone, photocopier, and printers. Occasional lifting requirement of up to 25 pounds, pulling and/or pushing book carts, exerting force to up 50 pounds. Frequent standing, bending, twisting, stretching, crouching, reaching (forward and overhead), and grasping. Frequent wrist and finger manipulation due to high concentration of book handling and computer work.

", "lang_code": "en-US"}

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