Senior Operations Manager

4 weeks ago


Melville, New York, United States VSP Global Full time

Job Summary

As a key member of the VSP Global team, the Team Leader will provide lead support to the division/team staff, coordinating workflow to ensure unit performance is maintained. This role requires strong leadership and communication skills, with the ability to oversee the work of the division/team staff and manage daily work volume.

Key Responsibilities

  • Monitor team performance and provide prompt, objective coaching and counseling
  • Coordinate with other units/departments to facilitate special requests, changes in processes, and resolution of workflow/production issues
  • Develop and maintain department procedure manuals and train division/team employees on current or revised unit processes and procedures
  • Act as point of contact for escalated client or internal business partner issues and respond to inquiries according to established procedures
  • Support department and strategic initiatives by meeting target goals and objectives set by management

Requirements

  • Two to four years of experience in applicable functional area
  • Excellent verbal communication skills and ability to speak in group situations and discussions
  • Clearly and concisely communicate project issues and status
  • Ability to handle multiple projects while meeting department timelines
  • Proficient with word processing and spreadsheet applications

VSP Global is an equal opportunity employer



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