Senior Operations Manager
4 weeks ago
Job Summary
As a key member of the VSP Global team, the Team Leader will provide lead support to the division/team staff, coordinating workflow to ensure unit performance is maintained. This role requires strong leadership and communication skills, with the ability to oversee the work of the division/team staff and manage daily work volume.
Key Responsibilities
- Monitor team performance and provide prompt, objective coaching and counseling
- Coordinate with other units/departments to facilitate special requests, changes in processes, and resolution of workflow/production issues
- Develop and maintain department procedure manuals and train division/team employees on current or revised unit processes and procedures
- Act as point of contact for escalated client or internal business partner issues and respond to inquiries according to established procedures
- Support department and strategic initiatives by meeting target goals and objectives set by management
Requirements
- Two to four years of experience in applicable functional area
- Excellent verbal communication skills and ability to speak in group situations and discussions
- Clearly and concisely communicate project issues and status
- Ability to handle multiple projects while meeting department timelines
- Proficient with word processing and spreadsheet applications
VSP Global is an equal opportunity employer
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