Cloud Systems Engineer

4 weeks ago


Altamonte Springs, Florida, United States AdventHealth Full time
Job Summary

We are seeking a highly skilled Cloud Contact Center Engineer to join our team at AdventHealth. The successful candidate will be responsible for managing, configuring, troubleshooting, and maintaining Contact Center applications.

Key Responsibilities:

  • Manage and configure Contact Center applications to ensure optimal performance and efficiency.
  • Troubleshoot and resolve technical issues related to Contact Center applications.
  • Collaborate with IT teams and vendors to implement technology solutions and improve patient experience.
  • Analyze and evaluate Contact Center performance and processes to identify areas for improvement.
  • Develop and implement proactive solutions to improve Contact Center efficiency and effectiveness.

Requirements:

  • 2-3 years of experience supporting Contact Center and Telephony integrated applications.
  • Experience with Enterprise IVR environments, reporting, and telephony configuration.
  • Strong understanding of Windows OS and Microsoft applications.
  • Effective written and oral communication skills.
  • Strong interpersonal skills and ability to work with all levels of management and workforce.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

About AdventHealth:

AdventHealth is a faith-based, non-profit healthcare organization dedicated to extending the healing ministry of Christ. We are committed to providing high-quality, patient-centered care to our communities.



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