Amusement Department Manager

4 weeks ago


Chandler, Arizona, United States Round1 Full time
Job Description

The Amusement Department Manager is responsible for supporting the General Manager and/or Amusement Manager in the supervision and management of the Amusement Department.

This role involves providing excellent customer service, assisting department employees in problem-solving, and implementing all company policies and procedures.

Key Responsibilities:
  • Under the direction of the Amusement Manager and/or General Manager, achieve departmental sales goals through efficient execution of Company policies.
  • Be on the floor to provide personal sales support and troubleshoot amusement department at least 90% of time. (100% on busy times of weekends).
  • Control payout ratios of crane operations by remaining highly attentive to payout numbers as well as the actual customers.
  • Conducts tills checks, refunds, credit, and ticket adjustments in accordance with the company policy.
  • Conducts opening and closing department procedures.
  • Completes all amusement-related reports assigned by the AM Manager & corporate office.
  • Assist Amusement Manager and/or General Manager in planning and preparing work schedules and assignments of employees to specific duties.
  • Assist Amusement Manager and/or General Manager in monitoring store inventory levels on a daily basis ensure adequate availability of products.
  • Under the direction of Amusement Manager and/or General Manager, supervise department employees to ensure they are in compliance with established operational practices and policies.
  • Ensure compliance of employees with established security, sales, and safety procedures and practices.
  • Assist Amusement Manager to ensure all store amusement employees are properly trained.
  • Assist other departments as needed, cross-train for a basic understanding of all departments.
  • Attend all department & store meetings as assigned by the General manager/Amusement Manager.

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