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Senior Client Partnership Executive

2 months ago

Chicago, Illinois, United States CLevelCrossing Full time

Position Overview:
As a Senior Client Partnership Executive, you will be pivotal in ensuring client satisfaction and success.

Your leadership will guide the Client Services team, leveraging your exceptional interpersonal skills to navigate challenges effectively.

With the insight of a seasoned strategist, you will enhance CLevelCrossing's visibility and strengthen client relationships.

Your leadership acumen will foster a dynamic team characterized by high energy, morale, and commitment. You will seamlessly manage multidisciplinary teams across various locations.

Key Responsibilities:
- Oversee all facets of client accounts.
- Establish a positive team environment by recognizing strengths, managing performance, and embodying leadership.
- Cultivate client relationships by achieving planned targets and business goals.
- Contribute to the agency's growth through knowledge sharing and best practices.
- Balance the needs of clients and the agency effectively.
- Uphold and promote agency values and standards.
- Ensure completion of performance reviews for all team members.
- Assess the quality of work produced by your team.
- Foster teamwork, initiative, and adherence to values.
- Support the professional development of your team members.
- Negotiate financial and operational targets with the Executive Team.
- Manage organizational strategy, operations, fiscal responsibilities, and policies.

Qualifications:
- A minimum of 10 years in Client Services within marketing, advertising, or consulting sectors.
- Excellent verbal and written communication skills, along with strong presentation abilities.
- Proven experience with site redesigns, CMS migrations, comprehensive campaigns, media planning and buying, adtech/martech, CRM, analytics solutions, and overall digital capabilities.
- Background in managing and enhancing the financial performance of accounts generating $8M in annual revenue.
- Demonstrated capability in managing complex teams and client relationships.
- Strong leadership skills to inspire and motivate your team.
- Exceptional attention to detail and the ability to respond swiftly to challenges.