Mountain Operations Manager

2 weeks ago

Anchorage, Alaska, United States Alyeska Resort Full time
Job Summary

Alyeska Resort seeks a seasoned leader to fill the role of Assistant Mountain General Manager. This position is responsible for fostering a staff and guest-focused culture within Mountain Operations, driving exceptional guest service, employee engagement, and financial performance.

Key Responsibilities
  • Collaborate with the Executive Team to develop a comprehensive growth strategy for Alyeska Resort.
  • Evaluate and establish operating plans to support the resort's long-term plan, introducing new programs and strategies to fuel growth and drive operational efficiency.
  • Enhance and develop policies and procedures to improve the resort's overall operation and effectiveness.
  • Provide strategic financial input and leadership on key issues, including the evaluation of potential product offerings for winter and summer operations.
  • Budgetary responsibilities include capturing revenue through successful business development strategies and managing expenses.
  • Lead teams in daily tasks and projects, ensuring timely and high-quality completion of maintenance activities.
  • Assist with scheduling, payroll, and other administrative duties.
  • Build collaborative relationships with internal and external stakeholders to support organizational KPIs.
  • Execute business plans and budgets to support the resort's market positioning and financial goals.
  • Adjust financial outcomes to optimize revenues and margins.
  • Ensure all assigned deliverables are executed with minimal follow-up required in terms of timeliness, scope, and quality.
  • Assist in producing accurate forecasting and budgeting, conducting financial reviews, tracking expenses, and managing fiscal activities.
  • Establish and enforce safety standards in accordance with company policies and procedures.
  • Foster a positive and energetic culture that recognizes and rewards employee engagement and guest service.
  • Create and maintain strong relationships in the local community, industry, and beyond.
  • Provide leadership and participation in the development and evaluation of the resort's strategic and operational plans.
  • Champion progression and change.
  • Utilize technology to achieve business objectives.
Requirements
  • An experienced leader with extensive ski/hospitality industry experience and proven success in P&L management in a senior leadership role at the resort level.
  • A demonstrated track record of effective execution, including revenue growth and profit enhancement through efficient and streamlined operations.
  • Sound technical skills, analytical ability, good judgment, with a strong mountain operational focus.
  • Success at building relationships and collaborating cross-functionally across the resort.
  • Able to work under minimal supervision with a high attention to detail and accuracy.
  • Ability to drive performance across multiple concepts through the creation of frameworks, process, and best practice sharing.
  • Proven track record of building and leading high-performing teams.
  • Capacity to communicate effectively in writing and verbally across all levels of the organization and across multiple aspects of the community and industry.
  • Excellent organizational and problem-solving skills with the ability to handle multiple complex tasks in parallel.
  • Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to influence key partners from global, corporate, segment, and market roles.
  • Working knowledge of computers, including MS Office, RTP, Aspenware, and Flaik.
  • Bachelor's and advanced degrees preferred.
  • 10+ years related experience in the ski industry, preferably in resorts with over 400,000 skier visits seasonally.
  • 10+ years of demonstrated success leading complex, multiple resort/business operations with varying lines of business.
What We Offer
  • Vision, Dental, and Medical Insurance for regular full-time employees.
  • Paid holiday and paid time off (Vacation and Personal).
  • Free Season Pass for employees and qualified dependents.
  • Roth 401(k) and 401(k) Retirement Savings Plan.
  • Discounts for rooms at The Hotel Alyeska and affiliate hotels.
  • Discounts in Resort restaurants, shops, and Nordic Spa.
About Alyeska Resort

Alyeska Resort is a 300+ room resort nestled in the mountains of Girdwood, Alaska, located 45 minutes south of Anchorage. Alyeska Resort is an incredible place, and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees can work and play hard and are encouraged to share their enthusiasm with guests.

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings, and exciting employee benefits.

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