Injury Claims Adjuster

3 days ago


San Antonio, Texas, United States USAA Full time
About the Opportunity

As a dedicated Injury Adjuster at USAA, you will play a critical role in facilitating the financial security of millions of U.S. military members and their families. Your expertise in adjusting non-attorney involved soft tissue bodily injury or auto PIP/MP medical claims will be essential in ensuring that our members receive the best possible service.

Key Responsibilities
  • Adjust non-attorney involved soft tissue bodily injury or auto PIP/MP medical claims, including confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations.
  • Deliver a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and compassion.
  • Identify and handle existing and emerging risks that stem from business activities and the job role.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follow written risk and compliance policies, standards, and procedures for business activities.
Requirements
  • High School Diploma or General Equivalency Diploma.
  • 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.
  • Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.
  • Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
What We Offer

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $54,000 - $98,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.



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