Customer Service Representative Bilingual
3 days ago
Job Summary: As a Customer Service Representative Bilingual, you will be responsible for providing exceptional customer service and support to clients and potential clients. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
">Key Responsibilities:
- Phone Support: Provide phone support to clients and potential clients, responding to inquiries and resolving issues in a timely and professional manner.
- Email Support: Respond to emails from clients and potential clients, providing accurate and helpful information.
- Quote Generation: Generate customized insurance quotes for clients, ensuring excellent coverages and competitive prices.
- Collaboration: Work closely with management and underwriting teams to develop and implement Home, Auto, and Business insurance solutions.
- Agency Growth: Collaborate with the agency owner to enhance client management and relationship skills, driving individual and agency growth.
Requirements:
- Bachelor's Degree: Required.
- Typing Speed: Minimum 50 WPM.
- Computer Skills: Proficient with Microsoft Office programs.
- Communication Skills: Strong verbal and written communication skills, with ability to communicate effectively in-person and online.
- Self-Motivation: Self-motivated, highly organized, and detail-oriented.
- Language Skills: Bilingual fluency in Chinese Mandarin or Spanish required.
About Us: Our Farmers Insurance agency is committed to delivering exceptional customer service and supporting our agents in achieving their goals. We offer a competitive salary and benefits package, as well as opportunities for growth and development.
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