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Sales Associate Keyholder

1 month ago

Pittsburgh, Pennsylvania, United States Express Full time
About Express

Express is a Direct-to-Consumer platform operating in the United States, offering a range of stylish and high-quality products. Our mission is to create confidence and inspire self-expression through our community-driven approach.

Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Keyholder to join our team at the Mall At Robinson. As a key member of our sales team, you will be responsible for providing an exceptional shopping experience for our customers, executing opening and closing procedures, and maintaining a clean and organized sales floor.

Key Responsibilities
  • Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
  • Process transactions quickly and accurately, reducing customer wait times.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Deliver exceptional customer service, resolving issues promptly and communicating with store management as needed.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements
  • High School or Equivalent education.
  • 0-2 years of relevant job experience, with a minimum of 6 months.
  • Proficient in the use of technology, including iPads and registers.
  • Meets defined availability criteria, including nights, weekends, and non-business hours.
  • Meets physical requirements.
Benefits and Compensation

Express offers a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with company match, merchandise discount, paid time off, and parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Equal Opportunity Employer

Express is an equal opportunity employer and does not discriminate in recruiting, hiring, or any other terms and conditions of employment based on any federal, state, or locally protected characteristic. We are committed to providing reasonable accommodation to individuals with disabilities and invite applicants to contact us at 1-800-964-9793 or AssociateRelations@Express.com to discuss their needs.