Sales Associate Keyholder

4 weeks ago


Pittsburgh, Pennsylvania, United States Express Full time

About the Role:

Express is seeking a highly skilled Retail Sales Keyholder to join our team. As a Keyholder, you will be responsible for providing an exceptional customer experience, executing opening and closing procedures, and maintaining a clean and organized sales floor.

Key Responsibilities:

  • Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
  • Process transactions quickly and accurately, reducing customer wait times.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Deliver on all aspects of the customer experience model.
  • Positively resolve customer service-related issues as they arise and determine a resolution or escalate further, communicating all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements:

  • Education: High School or Equivalent.
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months.
  • Proficient in use of technology (iPad, registers).
  • Meets defined availability criteria, including nights, weekends, and non-business hours.
  • Meets physical requirements.

Benefits and Compensation:

  • Medical, pharmacy, dental, and vision coverage.
  • 401(k) and Roth 401(k) with Company match.
  • Merchandise discount.
  • Paid Time Off.
  • Parental leave for new moms and dads.


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