Insurance Service Professional

1 day ago


Grand Rapids, Michigan, United States Michigan Farm Bureau Full time
Job Description

This role is ideal for a highly organized and customer-focused professional who can lead the Field Force to success by providing comprehensive service in preparing information for insurance agents. The ideal candidate will be responsible for providing excellent customer service, overseeing daily office operations, creating and managing employee schedules, ordering office supplies, and adhering to budget.

Key responsibilities include:

  • Assisting customers with questions regarding billing, insurance coverages, and member benefits
  • Facing interactions with field representatives, agent staff, agents, managing partners, and insureds
  • Receiving, processing, and verifying insurance and membership transactions
  • Taking ownership of complaints and inquiries and following through to resolution

The ideal candidate will possess excellent communication skills, keyboarding accuracy, and the ability to learn new technologies quickly. An active property/casualty license is required or must be obtained within 90 days of employment. A minimum salary of $45,000 per year is offered.



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