Fitness Operations Assistant
6 days ago
We are seeking an experienced Fitness Operations Assistant to join our team at Planet Fitness - CA McLennan Group. As a key member of our operations team, you will be responsible for ensuring seamless daily operations, delivering exceptional member experiences, and contributing to the success of our fitness community.
Key Responsibilities- Assist the General Manager in overseeing team schedules, ensuring all shifts are covered, and providing backup support as needed.
- Collaborate with the coordination of onboarding new team members, fostering a positive and supportive work environment.
- Oversee the Black Card Spa and member experience, ensuring a high-quality and welcoming atmosphere.
- Manage retail and club supplies inventory, maintaining accurate records and minimizing waste.
- Respond to emergency situations, prioritizing member safety and well-being.
- Inspire others with professionalism, setting a positive tone for our fitness community.
- Partner with the General Manager to provide feedback to team members, promoting growth and development.
- Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
- Sales: Perform membership-related sales functions, including promotion, enrollment, touring, and executing retail transactions with accuracy.
- Service: Navigate the website and mobile app, answer phones, provide tours, assess contracts/billing information, process cancellations, collect unpaid balances, and transfer memberships.
- Resolve escalated member concerns, collaborating with the General Manager when necessary.
- Sanitation: Oversee staff, ensuring consistent cleaning and sanitizing of exercise equipment, Black Card spa amenities, and communal spaces.
- Frequently perform a comprehensive walk-through of club areas, addressing maintenance and facility concerns with the Maintenance team.
- At least 2 years of customer service experience.
- 2+ years of experience leading and supervising an experienced team.
- Must be 18 years of age or older.
- Must be within 5 miles of the Planet Fitness location.
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 75 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
Planet Fitness is a dynamic and growing fitness community that offers a Judgement Free Zone where members can feel comfortable and supported in their fitness journey. We pride ourselves on providing a high-quality fitness experience, excellent customer service, and a positive work environment.
We are committed to creating a culture that values diversity, equity, and inclusion. If you share our passion for fitness and our commitment to excellence, we encourage you to apply for this exciting opportunity.
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