Pharmacy Liaison Specialist

4 days ago


Hagerstown, Maryland, United States CPS Solutions , LLC Full time
Pharmacy Liaison Specialist

At CPS Solutions, LLC, we are seeking a highly motivated and customer service-oriented Pharmacy Liaison Specialist to join our team. This role will provide outstanding support to our patients, working alongside clinical pharmacists, interacting with physicians and healthcare professionals, and contacting insurance companies to find payment assistance programs.

Responsibilities:
• Greet patients upon arrival to the clinic
• Explain the benefits of our specialty pharmacy and successfully enroll patients into the program
• Perform all insurance benefit investigations, prior authorization, claim rejects, overrides, etc.
• Work with patients to find financial aid (grants, manufacture programs, discount cards, etc.) to ensure they have access to the medications they need
• Data/order entry and verification of patient information
• Provide direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome

This includes:
• Conducting outbound phone calls for patient support, adherence checks, and refill reminders
• Appropriately triaging any clinical questions to the appropriate clinician (pharmacist, nurse, or provider)
• Participating in conferences and workshops to help promote CPS

Qualifications:
• High school diploma or equivalent
• Experience as a pharmacy liaison/technician highly preferred
• Registered, or the ability to become registered, as a pharmacy technician in the State of Maryland
• Experience interacting with physicians, nurses, and other healthcare professionals (preferably in a medical clinic)
• Knowledge of benefit investigations, prior authorization support, and patient financial assistance work a plus
• Strong people skills and the ability to work with teams across various business units
• Proficiency in Microsoft Office products, EMR systems (EPIC, Cerner, or Meditech), and dispensing systems (QS1, RX30, or Computer Rx) highly preferred
• Provide a high level of customer service, while always upholding CPS standards

Benefits:
• Competitive compensation including a bonus opportunity
• Full range of benefits, medical, dental, vision, 401K with company match, long and short-term disability, life insurance, PTO, paid sick time, paid holidays, and more

CPS Solutions, LLC Requirements:
• All employment offers are contingent upon successfully passing a pre-employment (post-offer) background check, drug test, and signed onboarding documents
• Additionally, you may be required to provide medical records or have additional medical examinations/background checks that are a specific requirement of the location or position in which you are hired

About CPS Solutions, LLC:
• Founded nearly 50 years ago and employing over 2,500 clinical, regulatory, and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation's largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide
• CPS Solutions, LLC helps clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory and compliance, 340B, and specialty pharmacy strategy
• CPS Solutions, LLC helps healthcare leaders drive best-in-class pharmacy operations through skill, expertise, and proprietary technologies

For more information visit:
• We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant for employment because of race, color, sex, age, national origin, ancestry, religious creed, sexual orientation, gender identity, and/or expression, status as a veteran, mental or physical disability, or any other federal, state, or local protected class
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