Dynamic Retail Store Leader

5 days ago


Fremont, California, United States GOODWILL OF THE SAN FRANCISCO BAY Full time
Job Summary:

We are seeking a seasoned Retail Store Leader to join our team at Goodwill of the San Francisco Bay. As a key member of our operations team, you will be responsible for leading the daily activities of the sales floor, ensuring excellent customer service, and driving business results.

About the Role:

  • This is an exempt, full-time position with a competitive salary range of $66,560.00 annually, plus bonus potential.
  • The successful candidate will have one year of experience in retail management and possess strong leadership, communication, and problem-solving skills.
  • You will be expected to manage the store's daily operations, including staff supervision, customer service, sales transactions, and inventory control.
  • As a leader, you will foster a culture of trust, respect, and high engagement among your team members.
  • In this role, you will also be responsible for managing performance, making sound decisions, and driving business growth.

Key Responsibilities:

  1. Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  2. Monitor product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
  3. Ensure payroll costs and operating costs are managed to budget.
  4. Provide exceptional customer service to donors and customers, resolving issues promptly and professionally.
  5. Lead by example, setting high standards for yourself and your team, and promoting a positive work environment.
  6. Partner with community businesses and organizations to promote the Goodwill mission and build strategic relationships.
  7. Serve as a Goodwill ambassador to the community, representing the organization with integrity and professionalism.
  8. Maintain accurate records, reports, and data to inform decision-making and drive business outcomes.

Requirements:

  • High School Diploma, GED, or equivalent work experience.
  • One year of experience in retail management required.
  • One year of customer service experience required.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Ability to speak and read English proficiently.

Benefits:

  • $66,560.00 annually, plus bonus potential.
  • Medical, Dental & Vision Insurance.
  • Retirement Fund.
  • Professional Development Training.
  • Commuter Benefits.
  • Flexible Healthcare Spending Account.
  • Mental Health + Wellbeing Employee Assistance Program.


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