Cloud Operations Engineer

4 weeks ago

New York, New York, United States MongoDB Full time
Job Description

MongoDB is seeking a skilled Cloud Operations Engineer to join our team. As a Cloud Operations Engineer, you will play a critical role in ensuring the success of our MongoDB Atlas customers. You will be responsible for overseeing and elevating day-to-day operations of MongoDB Atlas, including strategic planning, technical discussions with internal teams, mentoring, and handling critical and escalated cases.

This is a hybrid role that will require 3 days a week in our New York City office, with a specific focus on supporting MongoDB Atlas customers within the financial services sector. You will deliver results that meet our FSI customers' stringent requirements for security and availability.

Key Responsibilities:

  • Effective communication and stakeholder management, driving prompt resolution of incidents and building trust with FSI customers
  • Developing understanding of our FSI customer's specific technologies, regulations, and policies to effectively address customer needs
  • Collaborating with teammates across our Customer Engineering organizations to ensure seamless handovers and cross-functional solutions for FSI customers
  • Coordinate and participate in a weekly on-call rotation, where you will handle short-term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)
  • Contributing to knowledge sharing and documentation of best practices, specializing in FSI customers
  • Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools

Requirements:

  • Experience with our product is not a prerequisite, but a background in SRE/Cloud Operations/Support within the financial sector, working directly with a large institution in various capacities-whether as an employee, contractor, or consultant-is critical for the role
  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
  • Proficient in comprehensive issue analysis across application, database, and storage layers
  • Experience with at least one of the major cloud providers (Amazon Web Services, Google Cloud Platform, Microsoft Azure)
  • Experience in monitoring, system performance data collection and analysis, and reporting
  • Knowledge of database operations and concepts
  • Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc)

We offer a competitive salary range of $90,000—$176,000 USD, as well as a comprehensive benefits package, including equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings.

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