Sales Operations Supervisor

4 days ago

Cypress, California, United States The Travel Corporation Full time
Company OverviewThe Travel Corporation is a leading travel company that is driven by service through passion, people, and purpose. Our team is made up of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference.

We are committed to making travel easy and enjoyable while also ensuring that it has a positive impact on the places we visit and the people we meet.

About the RoleThis Sales Operations Supervisor role will play a key part in our sales operations department, providing essential support to a variety of partners, from preferred to non-preferred accounts.

The successful candidate will be responsible for guiding the sales operations team, fostering a supportive environment where staff are empowered to resolve customer issues and ensure high satisfaction, allowing the sales team to focus on account growth and retention.

Key Responsibilities
  • Budget Coordination: Supervise tracking of goodwill, FAM budgets, departmental spending, DSM expenditures, and partner invoice processes.
  • FAM Trip Oversight: Manage execution of FAM trips, including quoting, tracking sales, and optimizing ROI.
  • Incentive Programs: Oversee reconciliation and fulfillment processes for travel agent incentives.
  • Sales Hub Management: Ensure all documents and information on the Sales Hub are updated for the US and Canada.
  • Agent Onboarding: Execute and continuously improve the new-to-TTC agent journey and incentive programs, providing feedback to marketing.
  • Leadership Support: Assist senior sales leaders with conference events, partner leadership calls, and competitive pricing analysis.
  • Knowledge Development: Stay informed on travel trends and destinations to enhance department offerings and maintain product knowledge.
  • Systems Expertise: Maintain proficiency in company systems (e.g., Tropics, Salesforce, Litmos) and policies.
  • Project Execution: Develop and execute project plans, coordinating resources to meet objectives within constraints such as time and budget.
  • Collaboration: Work closely with Field Sales Directors, Sales Managers, and Executive staff to enhance sales efficiency.
  • Feedback & Improvement: Foster open communication, providing ideas and feedback to senior management.

Requirements and Qualifications
  • 5+ years' experience in managing projects and working with senior management within TTC.
  • Proficient in Tropics.
  • Proficiency in Microsoft Office.
  • Ability to utilize web tools and in-house technical resources, adapt to new technology, learn new programs quickly, and use computers and technology to improve efficiency and productivity.
  • Ability to use Excel spreadsheets to store and manipulate account data.
  • Prior use of Salesforce or other CRM is a bonus.

Salary$65,000-$80,000 per year, depending on experience. Up to 25% travel required (domestic/international).

Benefits
  • After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
  • You also get 2 weeks a year where you can work from anywhere in the world, your choice.
  • To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
  • Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too.

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