Spa Operations Manager

4 weeks ago


Pocono Manor, Pennsylvania, United States Kalahari Resorts & Conventions Full time

Job Summary

We are seeking a highly skilled and experienced Spa Supervisor to join our team at Kalahari Resorts & Conventions. As a Spa Supervisor, you will be responsible for providing leadership and direction to our spa team, ensuring exceptional guest service, and maximizing spa revenue.

Key Responsibilities

  • Assist the Spa Manager in overseeing daily spa operations, including staff supervision and guest service delivery.
  • Develop and implement strategies to increase spa revenue and improve guest satisfaction.
  • Provide training and coaching to spa staff to ensure they meet our high standards of service and quality.
  • Collaborate with other departments to ensure seamless guest experiences and maximize revenue opportunities.
  • Perform spa services as needed to maintain a high level of expertise and stay current with industry trends.

Requirements

  • Current certification/license from the state medical board.
  • Proven experience in spa management or leadership roles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong knowledge of spa operations, including guest service, revenue management, and staff supervision.

What We Offer

  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Paid time off, dedicated wellness days, and holiday pay.
  • Discounts and resort benefits.
  • A dynamic and supportive work environment.

About Us

Kalahari Resorts & Conventions is a leading provider of waterpark resorts and conference experiences. We are committed to delivering exceptional guest service and creating memorable experiences for our guests. Our team is passionate about providing a unique and enjoyable experience for our guests, and we are seeking like-minded individuals to join our team.



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