Service Center Support Specialist
1 week ago
At FedEx Ground, we are seeking a highly skilled and detail-oriented Service Center Support professional to join our team. As a Service Center Support, you will play a critical role in ensuring the smooth operation of our service center, providing exceptional customer service, and supporting our drivers and operations teams.
Key Responsibilities:- Provide accurate and timely information to customers regarding their shipments, including tracking, delivery, and pickup information.
- Process and verify documentation, including freight bills, invoices, and other related documents.
- Assist drivers with operational tasks, such as checking in and out, processing documentation, and coordinating drop-off and pickup situations.
- Communicate effectively with sales, operations, and other service centers to ensure customer needs are met and issues are resolved.
- Perform administrative tasks, including data entry, filing, and other duties as required.
- High school diploma or equivalent required.
- Two years of general office experience preferred.
- One year of customer service experience preferred.
- Previous transportation experience preferred.
- Strong phone and interpersonal skills.
- Ability to count and perform basic math, with or without a calculator.
- Strong written and verbal communication skills.
- Ability to comprehend FedEx service products to assist in determining customer needs.
- Ability to use general office equipment, including computers, fax machines, copiers, and scanners.
- Typing/data entry skills.
- PC experience with the ability to learn required computer systems/programs.
- Demonstrated time management, organizational, and multi-tasking skills.
- Ability to handle confidential information.
- Ability to follow instructions and complete required training.
- Ability to work independently and/or as a team member.
- Office/dock environment.
- Fast-paced; deadline-oriented.
- Hours may vary due to operational needs.
At FedEx Ground, we offer a competitive starting rate of $22.01 per hour and a comprehensive benefits package. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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