Merchandising Service Manager

2 weeks ago


Mount Pocono, Pennsylvania, United States Lowe's Full time
About the Role

We are seeking a highly skilled and experienced Merchandising Service Manager to join our team at Lowe's. As a key member of our retail operations team, you will be responsible for overseeing the execution of merchandising services, projects, and maintenance activities in our stores.

Key Responsibilities
  • Schedule and manage the Merchandising Service team to drive efficient project execution and fulfill the overall Merchandising Service strategy.
  • Guide Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs.
  • Deliver onboarding and training, provide on-the-job coaching, and mentor MSAs.
  • Coach MSAs on performance and create tailored development plans by analyzing metrics and individual strengths, weaknesses, and needs.
  • Handle disciplinary actions and proactively partner with HR business partners.
  • Manage project and travel expenses and weekly payroll.
  • Identify and resolve project and/or store-level issues using available resources.
  • Summarize and communicate project information, updates, and feedback on project execution with store team, field leaders, and corporate teams.
  • Identify opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise.
Customer Service

As a Merchandising Service Manager, you will provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs. You will seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.

Requirements
  • High School or GED General Studies
  • 1-2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience)
  • Less than 1 year 6 Months Experience as a team lead or leading others in an informal capacity
About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.


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