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Asset Protection Specialist

1 month ago

Milwaukee, Wisconsin, United States Goodwill Industries of Southeastern Wisconsin, Inc. Full time
Job Summary

The Asset Protection Agent is a key member of the Goodwill team, responsible for ensuring compliance with organizational policies and procedures, safeguarding company assets, and advancing the company's mission and objectives. This role requires a strong focus on customer satisfaction, community engagement, and situational adaptability.

Key Responsibilities
  • Conduct regular audits to ensure compliance with store AP standards and maintain a safe work environment.
  • Support loss prevention training initiatives to enhance employee and customer satisfaction.
  • Collaborate with management teams to ensure a safe workplace and communicate hazards.
  • Recover assets and/or make safe apprehensions as necessary.
  • Assist in internal investigations at the direction of the Area Asset Protection Manager.
Requirements
  • 2 years of college education or experience equivalency, with a focus on Criminal Justice or related field.
  • Ability to travel to all stores within Goodwill SEW and work a varied schedule week to week with flexible hours.
  • Valid driver's license required.
Core Competencies
  • Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.
  • Values Differences: Seek out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.
  • Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.
  • Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.
  • Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.
Additional Competencies
  • Utilize company resources for personal and professional growth and development.
  • Function and work under pressure.
  • Seek feedback in an effort to leverage strengths and minimize opportunities for improvement.
  • Listen and communicate effectively to employees, shoppers, donors and visitors.
  • Responsible for heightening store Asset Protection awareness.
  • Able to speak and write effectively with various cultural backgrounds, levels of education and experience.
  • Assure the highest levels of customer and donor service are maintained through implementation of Retail's standards/expectations and Goodwill's Values.
  • Maintain confidentiality of Human Resource and other pertinent facility information.
  • Some computer skills preferred.
  • Some knowledge of video security systems and equipment is a plus.
  • Some knowledge of burglar and fire alarm systems is a plus.
Physical/Sensory Demands
  • Occasionally lifts and/or moves up to 20 pounds.
  • Moves about to accomplish tasks.
  • Worker is subject to weather conditions (hot, humid, dry, cold etc.).
  • Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
  • Repetitive use of hands for conducting inspections, assessing security and safety of products, buildings and equipment and computer use.
  • Vision required for assessing sites security and safety and computer work, extensive travel required.