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Operations Manager

2 months ago


Ozark, United States Excel Investments Full time
About the Role

We are seeking a highly skilled and experienced Shift Manager to join our team at Excel Investments. As a Shift Manager, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of Great People to deliver a SuperSONIC experience.

Key Responsibilities
  • Leadership and Team Management: Assist the General Manager and Assistant General Manager in managing the daily operations of the restaurant, supervising, and developing a team of Great People.
  • Customer Service: Ensure that every guest leaves the lot satisfied every time by providing quality food in a clean, safe, and efficient manner.
  • Operations Management: Manage the majors: food and paper, labor, and guest service, maintaining and enforcing SONIC safety and sanitation standards.
  • Communication and Problem-Solving: Effectively communicate with team members, guests, and management, and demonstrate resiliency in trying different approaches to solve problems.
  • Adaptability and Flexibility: Willingness to work irregular hours, including nights, weekends, and/or holidays, and adapt to changing situations and priorities.
Requirements
  • Leadership and Communication Skills: Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Problem-Solving and Adaptability: Ability to prioritize and complete tasks accordingly, and demonstrate resiliency in trying different approaches to solve problems.
  • Customer Service: Positive attitude, especially during rushes or stressful situations, and a commitment to delivering exceptional customer service.
  • Education and Experience: High school diploma or equivalent, with prior experience in a leadership or management role in the food service industry.
What We Offer

As a Shift Manager at Excel Investments, you will have the opportunity to develop your leadership and management skills, work in a fast-paced and dynamic environment, and be part of a team that is dedicated to delivering exceptional customer service.