Help Desk Specialist

1 week ago

Las Vegas, Nevada, United States Diverse Lynx Full time
Job Title: Help Desk Support

Job Summary:

We are seeking a highly skilled and customer-focused Help Desk Support professional to join our team at Diverse Lynx LLC. As a Help Desk Support specialist, you will be responsible for providing exceptional technical support to our end-users, ensuring their computer workstations are running smoothly and efficiently.

Key Responsibilities:

  • Field incoming help requests from end-users via telephone and email, providing courteous and timely support.
  • Document all pertinent end-user information, including name, department, contact details, and nature of problem or issue.
  • Build rapport with end-users, eliciting incident details and assessing the severity of issues.
  • Route severe incidents according to established processes and procedures.
  • Record, track, and document the help desk request problem-solving process, including successful and unsuccessful decisions made and actions taken.
  • Apply diagnostic utilities to aid in troubleshooting and identify appropriate software and hardware used and supported by the organization.
  • Perform post-resolution follow-ups to help requests and develop help sheets and FAQs for end-users.
  • Provide support and training to end-users on computer workstation operation, setup, configuration, and other issues.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
  • Provision and deprovision user accounts, systems, applications, and network access.
  • Complete regular reviews of system users to ensure users are authorized and provisioned properly.
  • Perform routine security audits and other external compliance audits for all provisioned user accounts.

Requirements:

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should have a strong understanding of computer systems and software, as well as the ability to learn and adapt to new technologies.

What We Offer:

Diverse Lynx LLC is an Equal Employment Opportunity employer, committed to promoting a diverse and inclusive workforce. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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