Coffee Connoisseur

2 weeks ago

Canoga Park, California, United States Nestle Operational Services Worldwide SA Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Coffee Specialist/Sales Associate. As the face of our retail boutique, you will be responsible for providing an exceptional customer experience, guiding and assisting customers in finding their perfect coffee match, and creating unforgettable moments with Nespresso.

Key Responsibilities
  • Brand Ambassador: Share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
  • Customer Obsessed: Provide exceptional customer service, ensuring customers feel valued and eager to return.
  • Greet and Engage: Create a memorable experience for customers, making them feel welcome and at ease.
  • Listen and Learn: Understand customer needs and recommend personalized coffee and machine solutions.
  • Product Knowledge and Promotions: Offer complimentary coffee tastings and showcase coffee and product knowledge to build our customer base and sales.
  • Team Collaboration and Respect: Proactively support and collaborate with team members to create a cohesive and successful work environment.
  • Operations and Safety: Maintain our elegant boutique environment, assist with shipments, arrange eye-catching displays, and ensure cleanliness.
What We Offer
  • Competitive Pay: Plus quarterly bonuses for achieving team sales and service goals.
  • Coffee Expertise: Learn all about coffee and become a coffee expert.
  • Caring Culture: Join a supportive and collaborative team environment, with opportunities for personal development and growth.
  • Purposeful Work: Contribute to a positive impact for humans and the planet, as a B Corp.
Requirements
  • People Person: Inherently a people person, thriving in a customer service environment.
  • Adaptable: Enjoy working in a fast-paced environment, thinking on your feet, and adaptable to change.
  • Punctual: Available to work open and closing shifts, weekends, and holidays.
  • Resourceful: Patient and resourceful in troubleshooting on the spot.

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