Middletown NY Service Representative

4 days ago


Middletown, New York, United States Aquinas Consulting Full time

We are proud to offer a challenging and rewarding opportunity for a Customer Service Representative to join our team at Aquinas Consulting. Our client, a top manufacturing company in Middletown, NY, is looking for an individual who can provide exceptional customer support and drive process improvements to enhance the customer experience.

About the Role:

Job Description

This is a fast-paced position with extensive communication with customers through phone, email, and messaging. The ideal candidate will be able to handle multiple tasks simultaneously, prioritize responsibilities, and maintain accurate records.

Key Responsibilities:

  1. Provide guidance and assistance to Customers
  2. Process receipt to ensure timely replacement goal
  3. Respond to inquiries regarding pricing, orders, product availability, expedites, and shipping information
  4. Resolve all questions pertaining to customer orders within a 5-day policy

The successful candidate will have:

  • 3-5 years of customer service experience
  • Strong computer skills including MS Word, Excel, and Outlook
  • College degree is a plus

Our competitive salary for this role is around $50,000 - $60,000 per year, depending on experience.



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