Food Service Ambassador

2 months ago


Waukegan, Illinois, United States Full House Resorts Full time

A Food Server at Full House Resorts is responsible for delivering exceptional guest experiences. With in-depth knowledge of all menus, food, wine, beer, and spirits, this role is also a representative of our company's commitment to excellence.

  • Key Responsibilities:
  • Consistently follow established service protocols to provide the highest level of service to our guests.
  • Build and maintain a personal clientele through guest interaction and name/face recognition.
  • Anticipate guests' needs and respond accordingly.
  • Manage cash transactions efficiently to ensure quick service for cash-paying guests.
  • Perform opening and closing duties daily.
  • Maintain the cleanliness of the shift area and service stations.
  • Collaborate with the team to ensure exceptional guest satisfaction.
  • Adhere to all company policies and procedures.
  • Comply with all health and safety regulations.
  • Communicate effectively with management and team members.
  • Maintain the highest level of professionalism with both guests and team members.

Requirements:

  • Preferred Qualifications:
  • Bilingualism is a plus.
  • Certifications and Licenses:
  • Must be able to obtain and maintain any necessary certifications and/or licenses as required by local gaming regulations.
  • Knowledge, Skills, and Abilities:
  • Restaurant servers must possess a working knowledge of the systems used within our company.
  • Specifically, the ideal candidate should be proficient in:
    • Opening and closing procedures.
    • Food knowledge.
    • Beverage knowledge.
    • POS System.
    • Cash handling procedures.


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