Residential Services Director

4 days ago


New York, New York, United States Fairstead Full time
Residential Services Director Opportunity

Fairstead is seeking a highly skilled and experienced Residential Services Director to join our team. This is a key leadership role that requires a strong background in property management, customer service, and financial administration.

The estimated salary for this role is around $85,000-$110,000 per year, depending on experience and qualifications.

Main Responsibilities
  • Lead the residential services team, including supervising staff and ensuring compliance with company policies and procedures.
  • Manage the day-to-day operations of the property, including handling financial transactions, maintaining accurate records, and ensuring regulatory compliance.
  • Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve and address service issues.
  • Develop and implement creative marketing strategies to increase resident engagement and retention.
  • Oversee resident move-outs, including reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and processing the disposition in accordance with established procedures and legal requirements.


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