Client Relations Specialist

2 weeks ago


Tolleson, Arizona, United States JF Petroleum Group Full time

Tipo de Trabajo

Tiempo completo

Descripción

Brindar atención al cliente a clientes nuevos y existentes. Oportunidades de crecimiento en Gestión de Cuentas y Ventas.

Resumen: Bajo supervisión general, proporciona atención al cliente a clientes nuevos y existentes a través de teléfono, correo electrónico o en persona.

Funciones Esenciales:

  • Ingresa información de pedidos de cuentas en el sistema.
  • Mantiene comunicaciones continuas con clientes y/o contratistas y coordina la logística en varios proyectos.
  • Recibe solicitudes de pedidos de clientes por teléfono o en persona; asegura la disponibilidad del producto e ingresa la información del pedido.
  • Responde a consultas de clientes.
  • Realiza ventas cruzadas o adicionales de productos.
  • Determina regularmente la disponibilidad de productos y modifica los pedidos de clientes según sea necesario.
  • Maneja productos con frecuencia al procesar pedidos de recogida.
  • Comunica de manera efectiva con clientes, personal de ventas, personal de almacén y personal administrativo mientras procesa pedidos.
Conocimientos, Habilidades y Capacidades:
  • Capacidad para aprender sobre los productos, servicios, sistemas y procedimientos de JF Petroleum Group.
  • Excelentes habilidades de comunicación para transmitir información de manera efectiva, comprender puntos relevantes y hacer preguntas según sea necesario.
  • Habilidades en negociación con otros.
  • Capacidad para trabajar bien con clientes, supervisores y otros empleados por teléfono, correo electrónico o en persona.
  • Capacidad para manejar múltiples proyectos, asignaciones y cuentas.
  • Capacidad para comunicarse de manera efectiva por escrito.
  • Inclinación mecánica. Fuerte deseo de desarrollar conocimiento sobre productos.
Requisitos:
  • Excelentes habilidades de atención al cliente.
  • Habilidades básicas de matemáticas.
  • Habilidades básicas de computación: dominio de Microsoft Word y Excel.
  • Alta atención al detalle y sólidas habilidades organizativas.
  • Título universitario o 1-3 años de experiencia en atención al cliente.
  • Debe poseer y mantener una licencia de conducir válida.
  • Debe poder cumplir con los requisitos de empleo de la empresa, que incluyen pasar una prueba de drogas, verificación de antecedentes penales y MVR, si conduce para la empresa.
JF Petroleum ofrece:
  • Salario competitivo.
  • 401(k) con aporte de la empresa.
  • Días de descanso pagados.
  • Días festivos pagados.
  • Beneficios de salud (elegibles el primer día del mes siguiente a 30 días) que incluyen Médico, Visión, Dental, Discapacidad.
  • Seguro de vida proporcionado por la empresa.
  • Elegibilidad para un programa de bonificación.
  • Capacitación pagada para personal de campo.
  • Uniformes proporcionados para personal de campo.
*JF Petroleum Group es un empleador que ofrece igualdad de oportunidades y no discrimina por motivos de raza, origen nacional, género, identidad de género, orientación sexual, estado de veterano protegido, discapacidad, edad o cualquier otro estado legalmente protegido.

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