Client Support Specialist
2 months ago
Position Overview:
With a legacy spanning over 150 years, CoolSys stands as the premier provider of indoor environmental solutions. Our extensive range of top-tier services encompasses HVAC and refrigeration installations, renovations, maintenance, and energy solutions, including controls and lighting. We cater to diverse sectors such as retail, commercial, food service, education, healthcare, and industrial markets.
Why Work With Us:
We recognize that our success is built on the strength of our workforce. Our comprehensive employee benefits package includes:
- Competitive Compensation
- Medical, Dental, Vision, and Prescription Coverage
- Paid Time Off and Holidays
- 401(K) Retirement Plan with Matching
- Life Insurance, Accidental Death & Dismemberment, and Long-Term Disability
- Tuition Reimbursement Opportunities
- Nationwide Opportunities Available
- Employee Discounts on vehicles, hotels, theme parks, select mobile phone plans, and more
- Pet Insurance
- Legal Assistance and Identity Theft Protection
Key Responsibilities:
Role Summary:
As the initial point of contact for our clientele, you will manage incoming service requests through various channels and accurately log the information into our system for dispatch. Your role will involve delivering exceptional customer service by addressing client concerns and adapting to evolving processes. You will collaborate with our on-call service teams to coordinate technician dispatch for urgent service requests.
Working Hours: 6 AM to 3 PM, Sunday through Thursday or 10 AM to 7 PM, Sunday through Thursday.
Qualifications:
- Minimum of 2 years of experience in a call center or comparable B2B customer service position
- Proficient in Word, Excel, and Outlook, with a typing speed of 50 words per minute and the ability to learn new systems
- High degree of professionalism and strong problem-solving skills
- Excellent interpersonal communication abilities
- Able to thrive in a fast-paced environment, manage multiple tasks, and prioritize effectively
- Highly motivated and capable of working well within a team
Join Us:
CoolSys comprises 26 distinct companies, and our dedicated employees are central to our ongoing growth and success. We welcome you to be part of this journey.
Note:
CoolSys is an Equal Employment Opportunity/Affirmative Action Employer. All qualified individuals are encouraged to apply regardless of age, color, disability, ethnicity, marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics.
Pre-employment Requirements:
Background screening (criminal and MVR for driving positions) and drug testing are mandatory for all positions. CoolSys will consider qualified applicants with criminal histories in accordance with federal, state, or local laws.
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