Audio Visual Team Lead

2 months ago

Bentonville, Arkansas, United States AVI-SPL Full time
Job Summary

We are seeking a highly skilled and experienced Audio Visual Team Lead to join our team at AVI-SPL. As a key member of our team, you will be responsible for providing on-premises audio visual and meeting support for our clients.

Key Responsibilities
  • Team Management
    • Manage a team of audio visual technicians to ensure high-quality meeting support and timely preventative maintenance and repair.
    • Develop and implement training programs to enhance the skills and knowledge of team members.
    • Facilitate the creation and distribution of documented processes and workflows to ensure consistent best practices.
    • Implement local preventative maintenance procedures and facility plans to ensure locations remain operationally ready.
    • Serve as the first-tier escalation point of contact for service needs with the client team.
    • Ensure minimum staffing levels are always met and oversee the development of contingency and backfill plans.
  • Meeting Support
    • Ensure accurate and timely reporting and resolution on equipment issues and tickets.
    • Implement a system to ensure inventory of all AV equipment and spares for all meeting and conference room spaces.
    • Facilitate troubleshooting and repair needs, including cable replacements, power-cycles, and validation of components.
    • Monitor conference room health and make recommendations for ongoing failures that may indicate a need for replacement or upgrades.
Requirements
  • 5+ years of experience in audiovisual support, integration, meetings, and events, or a similar field.
  • Audiovisual troubleshooting knowledge.
  • Intermediate PC troubleshooting knowledge.
  • Knowledge of basic signal flow for audio, video, and control.
  • Ability to perform routine testing and problem diagnosis for audio visual technologies.
  • Ability to read and utilize blueprints and audio/video flow diagrams.
  • Knowledge of network troubleshooting to diagnose static and dynamic IP addresses.
  • Ability to use hand and power tools in a safe and efficient manner.
  • Excellent communication and collaboration skills.
  • Ability to maintain composure and a positive attitude during high-pressure situations.
  • Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
  • Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, and Adobe Acrobat.
Preferred Qualifications
  • Studio production and event experience.
  • Experience with control room equipment, including video switchers, audio consoles, robotic cameras, and video playback software.
  • Certification and training with Crestron, CTS, Networking, and other Audio-Video training.
What We Offer
  • Medical benefits, including vision and dental.
  • PTO days (vacation, sick days, and personal days) and paid holidays.
  • Enjoyable company culture.
  • Training and professional development opportunities.

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