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Customer Service Representative
1 month ago
As a Customer Service Representative at Sherwin-Williams, you will play a critical role in delivering exceptional customer experiences and driving sales growth. You will work closely with wholesale and retail customers to understand their needs, provide personalized solutions, and ensure maximum customer satisfaction.
Key Responsibilities- Provide excellent customer service, ensuring that customers have a positive experience and are satisfied with their purchases.
- Determine customer needs and present appropriate products and services, building trust relationships with wholesale and retail customers.
- Process sales transactions accurately and consistently, meeting sales goals and maintaining precise work order files and formulas.
- Assist customers in person and over the phone, answering questions and providing product information.
- Stay up-to-date with product features and maintain the high quality and visual standards of the products and store.
- Must be at least 18 years old and legally authorized to work in the country of employment.
- Must be able to read, write, comprehend, and communicate in English and Spanish.
- Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, including evenings and weekends.
- Valid, unrestricted driver's license.
- High school diploma or GED.
- At least one year of experience working in a delivery, retail, or customer service position.
- Previous work experience selling paint and paint-related products.