Customer Service Representative
4 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Roto-Rooter in Columbia, TN. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through scheduling, communication, and follow-up.
Key Responsibilities:
- Providing world-class customer service through timely and effective communication.
- Minimizing handling time while maintaining quality and adhering to process requirements.
- Planning and organizing work to maximize productivity in all customer service activities.
- Handling customer contacts in full conformance with defined process requirements, quality standards, and business rules.
- Consistently meeting and exceeding individual performance goals.
Requirements:
- Ability to communicate effectively via phone.
- Strong knowledge of telephone and computer systems, including accurate keyboarding skills.
- Active listening skills with attention to detail.
- Responding positively to constructive feedback.
- Meet and exceed department goals and guidelines.
What We Offer:
- A competitive salary of $16 per hour.
- Paid time off (PTO).
- A supportive and team-oriented work environment.
- Opportunities for career advancement.
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