Care Manager

1 week ago


Jacksonville, Florida, United States IQVIA Full time
Care Manager Job Description

At IQVIA, we are seeking a highly skilled Care Manager to join our team. As a Care Manager, you will play a critical role in ensuring that patients receive the best possible care and support.

Key Responsibilities:

  • Perform outbound calls to obtain accurate information and document patient data
  • Answer inbound calls and provide pharmacy-related services to customers
  • Maintain professionalism in all communication methods while providing efficient, courteous, and friendly service
  • Contact insurance companies for benefit investigations and coverage eligibility
  • Provide prior authorizations and appeals support
  • Assist patients with enrollment in copay assistance programs
  • Update job knowledge by participating in educational opportunities and training activities
  • Maintain and improve quality results by adhering to standards and guidelines

Requirements:

  • High School Diploma or equivalent, some college preferred
  • Minimum one year experience in medical billing, insurance verification, or similar related medical office experience
  • Previous data entry experience and ability to type 30wpm+
  • Computer savvy, including navigating multiple computer tabs, monitors, and applications
  • Advanced ability/knowledge of Microsoft Suite programs and soft phone systems
  • Exceptional communication skills, both written and verbal
  • Able to work in a virtual team environment

About IQVIA:

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.


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