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Security Operations Coordinator

2 months ago

Farmington, Michigan, United States Community Choice Credit Union Full time
Job Overview

Objective & Core Principles

The fundamental objective of this role is to support Community Choice Credit Union in fulfilling its mission: to assist our community in achieving their desired lives. A vital aspect of this mission is to deliver exceptional service to both internal and external stakeholders by embodying our core principles.

Role Summary

This position is responsible for executing daily operations within the security domain. It plays a pivotal role in advocating for the credit union's physical security policies and protocols, with the aim of protecting employees, members, assets, information, facilities, and property. Working in close collaboration with the Security Lead, this role ensures that security protocols are consistently evaluated and refined, training for team members is conducted, maintenance of security equipment is performed, and immediate support is provided to staff. Reporting to the Risk Manager, this position collaborates daily with the Security Lead to ensure a strong partnership and effective coordination in security management within the credit union.

Key Competencies

  • Core Principles:
    1. Dedicated: We are dedicated to serving Michigan, guided by the foundational principles of service, integrity, and respect for every individual.
    2. Generous: We contribute significantly every day to our members, communities, and each other. We are committed to supporting Michigan through our time and services.
    3. Trustworthy: We are our members' reliable financial advisors; each team member plays a crucial role in the financial well-being of our members and the success of Community Choice Credit Union.
    4. Collaborative: We are a cohesive team. We come together to achieve success, celebrate accomplishments, and continuously enhance the service we provide to our members and communities.
  • Flexibility/Proactivity: Adapts swiftly and effectively to evolving conditions and demands, viewing change as an essential and inevitable part of organizational life and an opportunity for learning. Capable of undertaking various tasks and roles within the organization, transitioning seamlessly between responsibilities, and stepping in for colleagues when necessary. Seeks innovative ways to add value to the organization and demonstrates a constructive attitude towards organizational change.

Position Competencies

1. Decision-Making: Collects sufficient information to make informed assessments of risks and benefits associated with different approaches. Maintains focus on objectives and considers both immediate and long-term impacts of decisions.

2. Detail Orientation: Adheres to detailed procedures; ensures accuracy in documentation; remains organized and maintains comprehensive records.

3. Mastery of Essential Duties: Capable of executing essential responsibilities as outlined in the job description. Contributes effectively within the role and shows willingness to learn and enhance performance.

  • Security Systems Management:
  1. Ensure the operational integrity of security equipment and address any technical issues.
  2. Issue access credentials and maintain precise records.
  3. Promptly respond to access-related inquiries.
  4. Oversee security equipment by keeping accurate records of hardware, lifespan, and positioning.
  5. Manage the electronic Security HelpDesk.
  • Incident Management:
  1. Respond to security incidents, including thefts, disturbances, and emergencies.
  2. Act as the primary contact for after-hours alarm notifications and respond appropriately.
  3. Adhere to established protocols for managing security breaches and alarms.
  4. Assist in investigations and prepare incident reports.
  5. Maintain a log of security incidents and actions taken.
  • Security Training and Awareness:
  1. Develop and implement security training programs for credit union staff and members.
  2. Foster security awareness and best practices among employees.
  3. Ensure comprehension and adherence to security-related policies and procedures.
  4. Recommend enhancements to security measures and oversee their implementation.
  • Emergency Preparedness:
  1. Assist in formulating and maintaining emergency response plans.
  2. Participate in emergency drills and exercises to evaluate staff readiness.
  3. Coordinate with local authorities and emergency responders as needed.

Qualifications

To excel in this role, an individual must successfully perform each essential duty. The requirements listed below represent the knowledge, skills, and abilities necessary for this position.

Remote Work Eligibility

This position is fully eligible for a Hybrid Work Arrangement.

Reasonable Accommodations

The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements.

Education

A High School Diploma is required; some college education is preferred but not mandatory.

Experience

Two to five years of relevant experience is preferred. Law enforcement experience is advantageous but not required.

Skills & Abilities

  • Familiarity with applicable laws, regulations, and the credit union industry.
  • Strong interpersonal and public relations capabilities.
  • Effective communication skills.
  • Excellent analytical abilities.
  • Good organizational, problem-solving, and prioritization skills.

Mental Demands

The team member must be able to read and interpret documents, understand and follow complex instructions, make decisions, recall multiple policies, resolve problems efficiently, and manage multiple tasks concurrently.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate verbally and audibly. The employee frequently sits and uses hands for tasks. Occasionally, the employee may stand, walk, reach, or perform other physical activities. The employee must occasionally lift and/or move items weighing up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.

General Statement

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.