Store Operations Manager
1 week ago
About Us:
At Round1, we're committed to delivering an exceptional entertainment experience that exceeds our customers' expectations. We're seeking a highly skilled and motivated Store Operations Manager to join our team.
The Role:
We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. Our Store Operations Manager will be responsible for overseeing the day-to-day operations of our bowling center, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing sales, profits, staffing, image, and operation of the store, as well as providing outstanding customer service.
Duties and Responsibilities:
- Sales and Profit Management: Meet and exceed sales goals through efficient execution of company policies and procedures, manage sales and profit projections as outlined by corporate management team.
- Staff Supervision and Development: Supervise and audit department managers to ensure compliance with established store policies and procedures, provide operational and customer service training for store employees at all levels.
- Customer Service: Provide exceptional customer service by interacting with customers in a courteous and professional manner, addressing customer disputes, and ensuring customer satisfaction.
- Human Resources: Extend job offers to candidates, develop a diverse and high-performance team by coaching, counseling, and mentoring.
- Auditing and Safety: Audit refunds, cash drawers, and transactions, assist with administering IIPP procedures, safety programs, and procedures, ensure satisfactory maintenance, appearance, and condition of assigned facilities.
Requirements:
- Bachelor's degree preferred but not required.
- 3+ years of management experience in team building, sales development, and strong operational skills within a fast-casual theme concept.
- Ability to gain, demonstrate, and coach with operation knowledge, plan activities, set goals, and effectively manage time and work.
Work Environment:
Our bowling center is a fun and fast-paced environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.
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