Assistant General Manager

5 days ago

Humble, Texas, United States Round1 Full time
About the Role

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Round1. This is an exciting opportunity for a motivated and results-driven individual to take on a leadership role in store operations and contribute to the success of our business.

Job Summary

The Assistant General Manager will be responsible for assisting the General Manager with sales, profits, staffing, image, and operation of the store. They will play a key role in ensuring the achievement of business goals in revenues, expense, profitability, customer satisfaction, inventory shrinkage, and employee morale.

Key Responsibilities
  • Assist with sales and profit projections as outlined by corporate management.
  • Meet and exceed sales goals through efficient execution of Company policies and procedures.
  • Supervise department managers to ensure compliance with established store policies and procedures.
  • Provide operational and customer service training for store employees at all levels.
  • Investigate employee issues with assistance from Human Resources & resolve escalated issues.
  • Maintain confidential information related to employee, company, & store topics.
  • Hold weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
  • Ensure the store presents a pleasing image by changing store displays for better traffic flow.
  • Create, prepare, and submit reports to corporate such as Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control.
  • Create managers' monthly schedule.
  • Provide store operations and personnel budget plans to Executive Management for review and approval.
  • Write the operations manual to include day-to-day procedures to be followed by the department.
  • Prepare and present performance evaluations and counseling notices to direct reports.
  • Know and understand all store employees' job responsibilities.
  • Support promotional activity within the store and contribute to an effective working environment.
  • Perform special projects and other miscellaneous duties as assigned by GM or Executive Management.
Customer Relations
  • Interact with customers in a courteous and professional manner.
  • Provide exceptional customer service by taking care of customer disputes and being readily accessible to customers.
  • Inform customers of all services and specials we can provide them.
Human Resources
  • Extend job offers to candidates considered for employment at the store level.
  • Develop a diverse, high-performance team by coaching, counseling, and mentoring.
  • Review department timesheets for accuracy of hours and overtime.
  • Provide new hire orientation for store employees.
  • Monitor store staffing on a daily basis to ensure each department is adequately staffed.
Auditing
  • Audit refunds and/or credits against itemized sales from the previous day.
  • Audit cash drawers and transactions.
  • Audit and track special events.
  • Create Daily Audit Reports with sales information and auditing discoveries for executive management.
  • Research problems discovered during audits.
Safety, Loss Prevention, and Procedural Compliance
  • Administer IIPP procedures, Safety Programs, and procedures.
  • Curb internal and external theft.
  • Maintain satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
  • Enforce compliance with all local, state, and federal regulations and company policies pertaining to safety and loss prevention.
  • Comply with all OSHA requirements.
Qualifications
  • Bachelor's degree preferred but not required.
  • 3+ years of management experience in team building, sales development, and strong operational skills within a fast-casual theme concept.
  • Ability to gain, demonstrate, and coach operation knowledge.
  • Ability to plan activities, set goals, and effectively manage time and work.
  • Consistently contribute to the overall improvement of the team.

Must have or be willing to obtain alcohol certification in compliance with local ordinances.

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center /arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle feel and reach with hands and arms. Lifting and/or moving up to 100 lbs with assistance is required.

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