Client Service Representative
1 day ago
We are seeking a highly skilled Client Service Representative to join our team in Salt Lake City, UT. As a key member of our auction subsidiary, JJ Kane, you will be responsible for handling timed auction payouts, interacting with consignors and buyers, and authorizing purchase orders for Service Centers and other Suppliers.
This is a dynamic role that requires strong communication and organizational skills, as well as the ability to work independently and manage multiple tasks simultaneously. If you have a passion for delivering exceptional customer service and are looking for a challenging opportunity to grow your career, we encourage you to apply.
Responsibilities:
- Handle timed auction payouts and interact with consignors and buyers
- Authorize purchase orders for Service Centers and other Suppliers
- Review photos from Service Centers and third-party holding yards
- Audit items and funnel to correct workflow status
- Demonstrate consistent progress towards proficiency in areas of training
- Attend classroom and online training sessions to enhance skills and build knowledge
- Work with Managers to create and maintain streamline processes to record lot issues from buyers for review
- Create and maintain database to track lot issues after the sale to improve quality
- Participate in continuous improvement events when requested
Requirements:
- High School Diploma or GED required
- Bachelor's Degree preferred
- Bilingual - English/Spanish a bonus
- A minimum of three years of experience in customer service, sales or marketing
- Excellent written and verbal communication skills
- Must be able to work independently to manage their time and tasks
- Mechanical aptitude, product or industry knowledge preferred
- Must demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality work
Estimated Salary Range: $45,000 - $60,000 per year, depending on experience
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