Service Experience Specialist

6 days ago


Columbus, Ohio, United States Rogue Fitness Full time
About This Role
Rogue Fitness is looking for an experienced SERVICE EXPERIENCE SPECIALIST to join our team. In this role, you will work closely with customers to understand their needs and preferences, providing tailored solutions to ensure their satisfaction.

Company Overview
We are a leading manufacturer of strength and conditioning equipment, with a strong focus on delivering exceptional products and experiences that exceed our customers' expectations. Our company culture emphasizes teamwork, innovation, and continuous improvement.

Job Description
This role involves interacting with customers via phone, email, or in-person to address their inquiries, concerns, and requests. You will also be responsible for processing orders, forms, applications, and requests; resolving customer complaints; managing customer accounts; recording details of actions taken; communicating with internal departments; and following up on customer interactions.

Qualifications
To succeed in this role, you must have excellent communication skills - verbal and written; problem analysis and problem-solving abilities; attention to detail and accuracy; knowledge of customer service principles and practices; and relevant computer applications.

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